Inbound and Outbound Calling Issue

Opened

We have been advised that our upstream provider has been experiencing issue routing calls. Longer than normal post-dialing delays have been observed.

In some cases, you may experience up to a 30-second delay before you hear ringing on an outbound call via an affected route. Despite the delay, your call should still connect.

We’ve been advised that the issues may be stemming from a large-scale increase use of VoIP services resultant for widespread adoption of work-from-home initiatives in response to the recent Coronavirus situation.

In the event that your call fails, we ask that you please wait a few minutes before trying again, as repeated call attempts may exacerbate the issue.

Affects 2 Services: